In this episode of the Better Business Coach podcast, I explain your next free worksheet, available for download at http://matthewpollard.com/bbc021. The ForceField Analysis should follow directly after episode 20’s SWOT Analysis, and should be completed as part of your first paid client sessions.
The ForceField Analysis is amazingly useful for helping your client, and you as their coach, understand the terrain before making any change or improvement. It’s also a great way to ensure your client doesn’t miss out on potential supporters that may aid their success, or fall victim to unforeseen hurdles.
You may have clients that you believe might find the SWOT Analysis overwhelming or too complicated. For these clients you can choose to skip it all together and move straight through to the ForceField Analysis. To do this, you will take the biggest challenge (problem) given by the client in the “Where Is Your Business Now” worksheet and then move straight into discussing what improvements and/or changes would fix this. Once this is done, it is an easy transition into what will help (and stop) them from getting there, which is the basis of this worksheet.
For coaches that have just completed a SWOT Analysis with their clients, you may be thinking you can skip this step – and you would be right. You can choose to skip ForceField Analysis completely and move on to the next worksheet, soon to be provided in session 23.
I conversely see each indicated action discussed in the table, derived from the SWOT analysis, as a requirement for improvement or change and therefore use ForceField Analysis for each of them.
The worksheet is simple – you just list the desired change or improvement. Then you list all the possible things that will help you implement the change or improvement, and all the things that could stop you.
An example of this would be installing a new CRM system to replace a paper system.
You may list “what will help us get there” as:
- Certain high IT skilled staff
- Your client’s experience
- Your assistance (you as their coach)
You may list “what will stop us getting there” as:
- Staff members that are less technologically advanced
- Scarce resources
- Lack of time
- Paperwork in disorder
- Staff members that don’t like change
Keep me in the loop:
I would love to hear how you’re currently using the SWOT Analysis and how you will now change this. Please take a second to post a comment in the comment section below.
Download the “ForceField Analysis” worksheet!
- BBC 012 : 3 Steps To Effective Change Management
- BBC 013 : Second FREE Worksheet – Where Is Your Business Now
- BBC 020 : Third FREE Worksheet – SWOT Analysis A Businesses Free Insurance Policy
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Better Business Coach Transcript
This is Better Business Coach, session number 21.
This is The Better Business Coach Podcast, your source for critical sales training, proven education and actionable worksheets - all downloadable for immediate use. We work hard so you don't have to. Now your host, the rapid growth guy himself, Matthew Pollard.
Hello everyone, and welcome back to Better Business Coach. My name's Matthew Pollard, and as always I am your rapid growth guy. Today we're going to be discussing force field analysis. And this form is vital, especially for the much, much smaller businesses. See the swat analysis is fantastic for helping people see the strengths, the weaknesses, the opportunities and the threats of a business. However, what do you do from that point? And the honest answer is, that when you see a weakness, you want to be able to fix that. So when you're trying to fix a weakness, you want to be able to look at what's going to help us fix that weakness? And what's going to stop us fixing that weakness? And the same with the strength. If you're looking at a synergy between a strength and an opportunity - you want to look at what's going to help us achieve that synergy, and get that out to the marketplace. And what's going to stop us doing that? And that's what the force field analysis does.
So let's get straight into it. I'll pull it up on the screen now. So this is the force field analysis. Now if you're listening to this rather than watching it, it is a video podcast. So you can go back at a later date if you'd like and type in "Better Business Coach Podcast," and watch the video version. On iTunes, it's session 21. Or go to the betterbusinesscoachpodcast.com, and there you'll be able to access session 21. Click on the "read more" under that session in the jukebox that you'll see, and you'll be able to watch the video there. You'll also be able to watch it on YouTube if you haven't connected to me through that yet. Type in "Better Business Coach Podcast," and you'll get access to all of these videos through YouTube as well if you'd prefer that.
Now the force field analysis is used in a couple of different ways. Firstly, it's used for clients that you feel that the swat analysis may be a little bit too over-complicated for them. And you may choose to just grab out of the, "Where is your business now? What's your greatest challenge?" And talk about what improvements, and do a bit of brainstorming about what desired changes are required - and write that down. And then you can use this form. For people that are transitioning from the swat analysis, you can skip this step. I prefer not to. I prefer to talk about what was covered in session 20 and again if you haven't listened to session 20, a lot of this won't be making any sense to you. So go back and listen to that session.
However, we just covered off on strengths, weaknesses, opportunities and threats of a business. We also talked about - based on each one of those, to create 5 columns. And in the left hand column to write all your strengths, weaknesses, opportunities and threats. In the second column, write the implications of those certain strengths, weaknesses, opportunities and threats. And also, all the synergies that you can see between your strengths and opportunities that are coming out in the market. Then in column 3, you write the indicated actions of that. Column 4, you write the resource allocation requirement. And then in column 5, you write down what the opportunity cost of not taking that action is. IE lost business, going broke, potential loss in additional sales. And also, the opportunity cost of what it's actually going to physically cost you to implement a change or improvement - as opposed to doing something else. Like investing that money into something else that will give you another benefit.
Forcefield analysis template
Now this form works very much in line with that. Because each one of the indicated actions will have an improvement requirement or a desired change that's going to be necessary. And you'll be able to use this form to make sure that you can highlight what will help you get there, and what will stop you from getting there. So let's scroll down, and I'll give you a few examples. So, a good example of this would be - let's say you want to implement a CRM system. A CRM system in a business can obviously do drastic things for helping with customer management. So what will help you get there? You might have a staff member that is very into technology, and knows all of the CRM systems. You yourself may be very technologically advanced and know all the CRM software. So they may write you down as their coach that understands all the CRM's and will be able to help them integrate the system.
What will stop them getting there? They could potentially write down that the staff have issues with technology. Maybe there are a lot of older staff or younger staff that haven't embraced technology. And as a result, if they implement a CRM system, there's going to be lots of barriers there. And what we're really highlighting perhaps is that throughout the coaching process, we need to unfreeze these staff members to the fact that there's going to be a change, and that it's required. Get them on board with the change before we implement it, and then refreeze. Now if you haven't listened to the session on change management, which is session number 12 - I'd suggest if that specific thing that's going to stop you getting there comes up, then you should listen to that session before you go out and work with a client. You'll be able to see it's highlighting specific sessions you need to have with the client.
Another thing that could be a desired change or improvement is the fact that they decide perhaps that they want a unique message. Because they're currently competing on price. And they decide that that's something that's got to change. Because competing on the price -which everybody knows, if you compete on price it's going to be a long race to the bottom. And that's the last thing we want to do. So we may decide for our indicated action, from the swat analysis - that our goal is that we need to create a unified message that's going to differentiate us from our competitors. What's going to help us get there? We may a load of strengths that are different from our competitors, and we can capitalize on those strengths. So we write those down. What's gong to stop us getting there? The fact that we don't have time. So perhaps what we're really highlighting here is that we need to focus on time management first.
So the whole idea of this form is really just to talk about and highlight what's going to help you fix certain problems, and what's going to stop you from fixing certain problems or implementing desired improvements. It's a very basic form. As I said in the last episode, this session was going to be very, very short. However, the important thing to recognize is that it's just a stepping stone process from the swat analysis. And from doing the 5 columns that we discussed in the last session. And gave you the basis of in this session as well. And as I said earlier, this worksheet as well is downloadable for you to utilize with your clients at matthewpollard.com/bbc021. This is going to be the shortest one of the templates that we do, however it's still vitally important, and it's a great follow on from the swat analysis.
Okay everyone, I hope you got value out of the force field analysis, and I hope you can see how great this works for small businesses especially. Now again, this is downloadable, so make sure you go to the link that I mentioned earlier, and download it from my website. So you can start using this with your clients straightaway. Again, we really do value your reviews. So if you haven't already, please hop on betterbusinesscoachpodcast.com. Click on the iTunes link, and post your review with a 4 or 5 star rating - would be very, very appreciated. Alternatively, if you're on an iPhone app, just type in Better Business Coach Podcast, and post your 4 or 5 star review there. I would really appreciate it, and I look forward to seeing you in the next episode of Better Business Coach Podcast. Thank you.
Thanks for listening to The Better Business Coach Podcast. Head over to matthewpollard.com for links, recaps and any downloadable templates mentioned in this and every show. Also, if you've not already rated our new podcast in iTunes, we'd love your support. Simply leave a review and the star rating you think worthy. Hey, and don't forget to subscribe so you don't miss a thing. Thank you in advance, and see you next time.